Marking deviations from your standard conditions is always valuable. Finding information and measurements in the document requires a lot of manpower, but technology can play a key role in this area and there are many systems that are making great strides in document verification. For example, in a high-growth SaaS environment, tracking these discrepancies can be crucial – if reps differ from ALS or standard terms for injury notifications, this is important information to follow. Focus on what`s important to your industry and keep in mind the four or five most important things in the contracts you need to monitor. In addition, it can quickly become too big to accomplish a task. Anyone you ask would like their specific domain to be tracked. Choose with caution. Each lawyer should be able to respond quickly to the number of contracts they enter into over a period of time. It is no longer acceptable for the answer to this question to be anecdotal or imprecise, or “it depends on that.” These measures are the absolute minimum, and there is no excuse for not having them.
It`s a usual crutch to say you don`t have the data, so you can`t be in data control. Without this data, you can`t answer the company`s fundamental questions, and it`s not a good experience for the company. Start with a chart and do it simply. Monitoring and taking action on these measures can dramatically affect not only the performance of a legal team, but also the company itself. But the uncomfortable truth is that most legal teams are far from building this sophisticated understanding of their data. This can be a challenge if the service provider does not have a historical data set to achieve these measures. If not, set the first baselines. Then adjust them to a later date. It also contains integrated realistic tolerance levels. This is why Service Level Agreements (SLAs) are essential for most technology provider contracts. In these agreements, the seller and the customer agree on expectations about the quality of service and define corrective measures in the event of non-compliance (e.g.
B excessive downtime). Action Point: Check the metrics in an existing ALS. Are they in compliance with these rules? If not, how can you change them to bring them into compliance with the rules? For more information about ALS, click here. If you are like most managers, you are open to all the tips for choosing the right metrics. The following five tips will help you: The service elements include the specifics of the services provided (and what is excluded if there is room for doubt), service availability conditions, standards such as slots for each level of service (prime time and non-prime time, for example). B different levels of service), responsibilities of each party, escalating procedures and compromise costs/services. When selecting metrics, focus on factors that are essential to your business. Next, select a series of metrics that relate to these factors. You also need to decide what factors you want to act to improve performance in another area. Less is more.
Despite the temptation to control as many factors as possible, avoid choosing an excessive number of metrics or metrics that generate a large amount of data that no one will analyze in a timely manner and cause excessive overheads.